Frequently Asked Questions
Everything you need to know about your Tèobokki Store experience.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that perishable food items are non-returnable for safety reasons.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.
Do you ship internationally?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically during the checkout process.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your food products authentic?
Yes, we pride ourselves on sourcing authentic, high-quality ingredients and products directly from reputable suppliers to ensure you get the best taste and quality.